Last Monday I was lucky enough to be a member of the crew running the CoD MW3 launch event in London. My role was as a community manager, making sure we were taking on board and reacting to people’s comments as well as responding and making sure the right messaging was going out. A large chunk of moderation was also part of the job description with the ban hammer being thrown down a few times, such is the life of a community manager :) It was a long day but completely worth it.
Community Managers: Un-moderated! QuakeCon 2011 Panel. This is a great video full of insight from some of the best in the video game industry into what it is like and what it takes to be a great community manager.